FAQ

PRIVACY POLICY

Welcome to FOR THOSE WHO SIN's ecommerce site. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

1. Information We Collect

We collect various types of information to improve your experience on our site, including:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit card details, payment method, and transaction history.
  • Usage Data: IP address, browser type, operating system, and pages visited.
  • Cookies and Tracking Technologies: To enhance user experience and track website performance.
2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, communicate with you about your orders, and provide customer support.
  • Personalization: To personalize your shopping experience, tailor our marketing efforts, and recommend products.
  • Improvement: To improve our website, products, and services based on your feedback and usage patterns.
  • Marketing: To send you promotional materials and updates about our products and services. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with applicable laws and regulations.
3. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving you.
  • Legal Obligations: When required by law, such as in response to a subpoena or similar legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

  • Access and Update: Access and update your personal information by logging into your account.
  • Opt-Out: Opt-out of receiving marketing communications by following the instructions provided in those messages.
  • Delete: Request the deletion of your personal information, subject to certain legal exceptions.
6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the site after any changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Support@Forthosewhosin.com

Shipping Policy

For all international customers, please be aware that NOT ALL packages shipped internationally will make it through customs without a tariff. Therefore we want to clearly communicate that to you, the buyer is responsible for ALL DUTIES, TAXES, and FEES at the time of import. If the buyer is outside of the US and chooses USPS as their shipping provider, the package can only be tracked up until the point that it hits the border with customs. FTWS is not responsible for any lost, stolen or damaged packages once they leave our Los Angeles distributing center. 

For Those Who Sin requires a 1-2 day processing time on all orders before shipment. 'Processing Time' does not factor into 'Shipping Time'. 'Processing Time' is the period between the customer placing the order to our team getting the order ready to ship. 'Shipping Time' is the period from when the order is shipped until the order arrives at our customers door. 

How Can I Track My Shipment 

You can head here for order management. Just put in your email or SMS to find your order. If there’s any issues please email us at Support@ForThoseWhoSin.com

What carriers do you use?

We offer domestic and international shipping through UPS, USPS, and DHL.

When will my order ship?

Orders are typically processed within 2-3 business days (excluding weekends and holidays), and you'll receive a confirmation email once your items are on their way.

Exchanges & Returns

At For Those Who Sin, we strive to ensure that you are completely satisfied with your purchase. If you need to exchange an item, please review our policy below.

1. Eligibility for Exchanges

To be eligible for an exchange, the following conditions must be met:

  • Time Frame: Requests for exchanges must be made within 30 days of the purchase date.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

Proof of Purchase: A receipt or proof of purchase must be provided.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale Items: Items marked as final sale or clearance.
  • Personalized Items: Custom-made or personalized products.

Intimate Apparel: For hygiene reasons, underwear, swimwear, and similar items.

3. How to Request an Exchange or Return

We use Loop Return to streamline our return and exchange process. To initiate an exchange, please follow these steps:

  1. Visit Our Portal: Go to our Loop Return portal at [Loop Return URL].
  2. Enter Details: Input your order number and email address to access your order.
  3. Select Items: Choose the item(s) you wish to exchange and provide the reason for the exchange.

Receive Instructions: Follow the on-screen instructions to complete your exchange request.

4. Exchange Process

Once we receive your returned item to our warehouse, we will inspect it to ensure it meets our exchange criteria. If approved, we will process your exchange:

  • New Item: You will receive the new item(s) as per your request. If there is a price difference, we will charge or refund the difference.

Processing Time: Exchanges are processed within 7-10 business days of receiving your return.

5. Shipping Costs
  • Initial Shipping: Original shipping charges are non-refundable.
  • Return Shipping: Return shipping costs are handled through Loop Return. You may be responsible for a small fee depending on your location and the reason for the return.
  • When Will I Receive My Credit/Refund? 
  • After the item is received and approved, you will be emailed confirmation of your store credit, or processed return within 7 business days. 
  • My Product is Defective. What should I do?

If you receive a damaged or defective item, please contact us immediately at Support@ForThoseWhoSin.com with photos of the damage or defect and your order number. We will arrange for a replacement at no additional cost to you.